Books


CUSTOMER SATISFACTION - The customer experience through the customer's eyes

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Written by Nigel Hill, Greg Roche & Rachel Allen
Price: £27.50
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THE TOGETHER COMPANY - Rewarding what matters most to people and organisations

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Written by Raymond Robertson
Price: £19.99
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THE HANDBOOK OF CUSTOMER SATISFACTION & LOYALTY MEASUREMENT 3rd Edition

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Written by Nigel Hill & Jim Alexander
Price: £75.00
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HOW TO MEASURE CUSTOMER SATISFACTION 2nd Edition

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Written by Nigel Hill, John Brierly & Rob MacDougall
Price: £25.00
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CUSTOMER SATISFACTION MEASUREMENT FOR ISO 9000: 2000 (SAVE 10%)

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Written by Nigel Hill, Bill Self, Greg Roche
RRP: £32.99
Price: £29.99
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